Privacy Policy

Effective Date: January 1, 2025

ArtlyWall ("we," "us," or "our") is operated by Elite Tech Global, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered art generation and print fulfillment service through ChatGPT or our website at artlywall.com (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Text Prompts: The descriptions and prompts you provide to generate artwork.
• Contact Information: Your name and email address when you place an order.
• Shipping Information: Your shipping address for order fulfillment.
• Payment Information: Payment details processed securely through Stripe (we do not store your full credit card number).
• Communications: Any messages you send to our support team.

1.2 Information Collected Automatically

• Generated Artwork: The AI-generated images created from your prompts.
• Order Data: Details about your purchases, including product selections, sizes, and order history.
• Usage Information: How you interact with our Service, including timestamps and features used.

2. How We Use Your Information

We use the information we collect to:

• Generate artwork based on your text prompts using AI technology.
• Process and fulfill your orders for physical art prints.
• Send order confirmations, shipping updates, and delivery notifications.
• Provide customer support and respond to your inquiries.
• Improve our Service and develop new features.
• Prevent fraud and ensure the security of our Service.
• Comply with legal obligations.

3. Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating the Service:

3.1 OpenAI

Your text prompts are sent to OpenAI's DALL-E service to generate artwork. OpenAI processes this data according to their Privacy Policy.

3.2 Stripe

Payment processing is handled by Stripe. Your payment information is collected and processed directly by Stripe according to their Privacy Policy. We receive only limited payment information (such as the last four digits of your card and transaction confirmation).

3.3 Printful

Order fulfillment and shipping is handled by Printful. We share your shipping address, order details, and generated artwork with Printful to produce and deliver your prints. Printful processes this data according to their Privacy Policy.

3.4 Cloudinary

Generated artwork images are stored on Cloudinary's cloud storage service according to their Privacy Policy.

3.5 Resend

Transactional emails (order confirmations, shipping updates) are sent through Resend according to their Privacy Policy.

4. Data Retention

We retain your information for as long as necessary to:

• Fulfill your orders and provide customer support.
• Comply with legal, accounting, or reporting requirements.
• Resolve disputes and enforce our agreements.

Generated artwork and order records are typically retained for 3 years after your last order. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL.
• Secure payment processing through PCI-compliant Stripe.
• Access controls limiting who can view your information.
• Regular security assessments of our systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information.

6.2 Deletion

You may request deletion of your personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.4 Marketing Communications

We do not send marketing emails. All emails from us are transactional (order confirmations, shipping updates, support responses).

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt-out of the sale of your personal information (we do not sell personal information).
• The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at support@artlywall.com.

8. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restriction of processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

Our legal basis for processing your information includes: performance of a contract (order fulfillment), legitimate interests (improving our service), and consent (where applicable).

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Cookies and Tracking

Our website uses minimal cookies necessary for the Service to function (such as session management). We do not use advertising cookies or third-party tracking for marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@artlywall.com
Company: Elite Tech Global, LLC
Website: artlywall.com